Lofoten Utleiebiler - Gravdal

Tor H. W.

Lofoten Bilutleie

Dette firmaet virker tilsynelatende bra, inntil du har betalt penger for leie av bilen. Når du først har betalt var det i alle fall for vår del helt umulig å komme i kontakt med firmaet. Vi har ringt minst 10 ganger og lagt igjen på svareren uten suksess.
Det var masse galt med bilen men det mest alvorlige var at det elektriske anlegget sluttet å fungere og det var umulig å åpne opp dørene. Dette kan jo være direkte livsfarlig slik at vi har nå kjørt rundt med en stor stein i bilen for å kunne komme oss ut ved nød. Vi kom oss til slutt ut etter at strømmen var kuttet og satt på igjen.

Andre feil

Bilbeltesensoren slår seg av og på, når du åpner vinduet begynner det å pipe.
Når alle setter seg i bilen og tar på bilbelte begynner det å pipe og sensoren vil ikke slå seg av, vi fant til slutt ut av ved å åpne venstre bakdør når bilen står stille og etter at alle hadde tatt på beltet så sluttet det å pipe.

Bilen ville tidvis ikke starte, gikk på svært lavt turtall og det kom masse hvit røyk ut av eksosanlegget
Mange meldinger om service og lampefeil i ddashbordet.
Vi har også opplevd at bilen stanser når vi står ved et veikryss og venter på klar bane, med tilsvarende problemer med å få start på bilen.
Baksetet var løst og ikke festet i ryggen, farlig når tung bagasje

Denne bilen ville blitt avskiltet på stedet ved kontroll

Det mest graverende er dog den totale mangel på å oppnå kontakt med firmaet til tross for at det i utleiekontraktet står ring : 907 35 873 eller 901 12 004 ved problemer. Det kunne like gjerne stått ring oss ikke, vi har fått penger og bryr oss ikke om de problemer som du har med bilen.

Dag N.

Bedriten service. Fikk utlevert en bil med masse feil,så vidt den holdt i de 4 dagene vi brukte den. Vi ble lovet ny bil,dagen etter vi ankom Leknes,men bilen ble aldri levert som avtalt. Tok på nytt kontakt med kunde,de skulle ordne dette,men de dukket aldri opp. Kommer neppe til bruke dette firmaet igjen!!! Anbefales IKKE!!!

Ron H. ?.

Hurtig respons, veldig god service 👍

N N.

Extremely unprofessional and unsafe.

Our company rented a car for 5 months from this so called rental company, and it has been a nightmare.

Tha car was delivered not road worthy with a faulty indicator, airbag fault, and one of the front tires had been worn on the side to the extent that it’s no thread left.
After 2 weeks one of the brake pads on the rear wheel was gone and the calliper scraped the braking disk.

After Lofoten Leiebiler was made aware of this they have made zero effort to fix the issue, and after three weeks we are still driving this dangerous car around.

They haven’t answered a single text message, and rarely answers the phone. When they answer the phone they seem to be unconcerned with the fact that the car is missing usable tires and brakes, and annoyed that they have to fix it.

3 weeks after being made aware of this road hazard Lofoten utleiebiler seem to be delivering another car, but still waiting at the time of writing.

I find it hard to believe that they are allowed to operate in the rental market, and anyone renting a car from them is doing so with a risk to their health and safety.

I have traveled extensively around the world and rented cars in various countries that has very lax regulations on safety, but I have never experienced such an attitude as this, hard to believe it is in Norway.

ETA: never got another car, the owner got angry that I said the car was unsafe, told me to park it with keys in the car and then hung up on me😂
Aaaand guess what, 3 days later it’s still parked on the street with the keys in it.
We luckily rented another car from a serious local company the same day.

This business seriously has no business being a business.

Kristina M. L. E.

BAD COMMUNICATION!! They didn´t answer calls, texts and mails. AND they came late for the appointment we decided on when to meet up to get the car.

Details:

This company had bad communication with us (the customers). They didn´t answer my mail before I sent it the second time. When there where only days before the agreement on when to rent the car, I tried to reach out but they didn´t answer. I sent mails, I called, I texted. I tried everything. They did not answer for several days. Finally when I got a hold of them, they told me when to meet up etc. Later the same day, they told me different; they did not know if they could meet up at the time we agreed, they had to check first. They could not check at the time when we were speaking because the one we talked to on the phone was driving. She said she would give us an answer later that night. She never gave us an answer. I texted her before I went to sleep and said we needed an answer. She didn´t answer. THE DAY OF THE AGREEMENT we finally got a straight answer. We went to meet them later that day to rent the car. They were a little late to the appointment which was really frustrating also.

We got the car though, it was nice and all. But we were so frustrated about the lack of communication. I guess the only good thing about this rental company is that it´s cheap.

ChinVui L.

Kjell U.

Fantastic people's

Michael I.